Call or Text Us: (315) 888-2143

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Return and Refund

If you don't like our decoys or have an product quality issue, we are happy to take your returns.

We accept returns within 30 days after your order is delivered.

Please ship back your order to the SHIP-FROM address on the shipping label. Buyer is to cover shipping cost unless it’s a product quality issue(We will send a pre-paid shipping label in this case).

After we receive your returned order, we will issue a refund to you within 1 business day. Refund will reach your card in 3-5 business days depending on the bank.

For any questions regarding a return or a refund, please email or call us (315) 888-2143


Shipping Policy, Transit Time and Rates

We normally ship within 1-2 business days upon receipt of your order.

We use FedEx Ground for shipping all orders.

We offer free shipping for orders above $55. For orders below $55, we charge a flat rate of $7.99 per order

For orders to Canada, we charge a flat shipping rate of $50. We ship within 1-2 business days as well and shipping transit is 7-15 days.

Customs duty is collected by Canada Customs, which is covered by customers.


Payment Methods Accepted

We gladly accept Visa, MasterCard and American Express credit/debit cards and PayPal. The first top payment option is Pay by Credit/Debit card. Enter your card number, expire date and CVC to make the payment. We do not have access to your card information. All data is processed and protected by Stripe.

The second payment measure is PayPal. For payment via PayPal, you'll be directed to the PayPal page during check out.


Sales Tax Policy

We do not collect sales tax for all States within US.

Military and First Responders Discount

In appreciation of our service women and men, we offer a 5% discountto all active, reservist, veteran, and retired US military personnel, and to the spouses and dependents of active personnel.

We offer a 5% discount for eligible first responders and medical professionals in the US.

Who is eligible for the discount?
Most types of medical professionals and first responders are eligible—including doctors, nurses, technicians, medical researchers, EMTs, firefighters, law enforcement, etc.

Can I use the discount more than once?
You can always ask for a new discount code from us if the first code expires. 

Does the promo code expire?
Yes, each promo code expires in 30 days after it’s issued.

What kind of documentation do I need to upload?
Medical professionals
 may need to upload official documentation that shows your first and last name and current medical license.

First responders may need to upload official documentation that shows your first and last name, organization name, and your status as a first responder.

To get the military discount, you’ll need to upload official government-issued documentation that shows your first and last name, branch of service, and your current military status.

How long will it take to get the promo code?
In most cases, verification is almost instantaneous. We’ll provide your promo code on-screen and through email. Occasionally verification requires a document review and can take up to 20 minutes—in this case, we’ll send you an email with your promo code.

Can I use this coupon code together with other codes?
Only one coupon code is allowed for each order. 

Is my information safe with you?
We delete your ID photos instantly. Only your name and email address is kept in record. And we do not share any information with any other 3rd parties. 

For any questions regarding above policies, please email us: or call us (315) 888-2143


Do you have any question?